Frequently asked questions
Clear answers before we get started.
Read how our services, business shop, delivery, management and support work in practice.
One point of contact.
Does IT-Direct only work with businesses?
Yes. IT-Direct supplies exclusively to business customers and organisations, not consumers.
What can IT-Direct manage?
We support workplace management, software and licences, hardware, security, configuration, supply and lifecycle changes.
Can we purchase software or hardware without management?
Yes. A relationship can start with one licence or device; managed services are not automatically required.
How does the business shop work?
Everyone can view products. Approved customers sign in to see prices, order tailored products and review previous orders. Payment is handled by invoice.
Is the shop assortment the same for every customer?
The public catalogue shows the general range. Signed-in customers can see individual price agreements and products aligned with their needs.
Can you take over an existing IT environment?
Yes, after an assessment of accounts, devices, contracts, suppliers, access and responsibilities.
Which hardware brands can you supply?
Our broad business range includes HP, HPE, Lenovo, Dell, Microsoft, Logitech, Cisco, Ubiquiti and other suppliers, subject to availability.
When is IT-Direct available?
On working days from 08:30 until 17:30 Central European time.